Our Mission
We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business.
We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.
Agents provide potential and existing customers with exceptional services.
They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns for a nationwide wireless broadband network dedicated to public safety.
Pay Rate: $16.
50 per hour with 20% shift differential for hours after 5PM and Saturdays & Sundays
General Responsibilities:
Inbound Agent takes calls from the inbound queue, triages the customer’s issue, and works to resolve.
This is accomplished by collecting outstanding balances, correcting verification and eligibility issues, running troubleshooting, tracking, and placing orders, and addressing general customer questions.
Schedule Options: Sunday-Thursday or Tuesday-Saturday
11AM-7:30PM
11:30AM-8PM
12PM-8:30PM
12:30PM-9PM
Experience and Skills:
Minimum 1-2 years of data entry and call center experience.
MS Office Experience.
Ability to multitask across multiple systems.
Minimum of 2 years of inbound customer service experience.
Customer Hours of operation could change at any time making flexibility a must.
You will be eligible for:
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Tuition Reimbursement
401(k) or retirement plan
Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within! We are a growing company where over 90% of our management was promoted from within!
Experience
Required
1 year(s): Customer Service
1 - 2 years: Call Center
Education
Required
High School or better
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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