Customer Service Representative

Position Title: Customer Service Representative Exempt/Non-Exempt: Non-Exempt Employment Type: Part-Time Location: Easton, PA Work Days/Hours: 2 positions/shifts are available: Monday - Friday 5:00 a.
m.
- 10:10 a.
m.
OR Thursday, Friday 10:00 a.
m.
- 3:10 p.
m.
and Saturday 7:15 a.
m.
- 12:10 p.
m.
Job Description: Hiring at $16.
00/Hour Trans-Bridge Tours, Inc.
is seeking several part-time Customer Service Representatives who will play a vital role in our company.
This position will need a person with a positive attitude and excellent customer service skills in order to interact with the company's customers by addressing inquiries and resolving issues.
About Us: Trans-Bridge Lines, Inc.
is a family-owned and operated Lehigh Valley motor coach company.
In its 82nd year, the company offers daily service to New York City, Newark Airport, and Wall Street from the Lehigh Valley area and Clinton, New Jersey.
Affiliate Company, Delaware River Coach Lines, operates local transit service between Easton and Phillipsburg under contract with New Jersey Transit.
Trans-Bridge's Charter Department is available for business groups, schools and organizations, with custom-designed one-day and overnight trips, sporting events, shows, and special city tours.
Trans-Bridge Tours, another affiliate company, offers One-Day, Multi-Day and Casino Tours, as well as, Air & Cruise Vacations.
The companies are now in the family's third generation of ownership and management.
Responsibilities: Interact with customers via telephone and in-person to provide Trans-Bridge Lines' New York City, Newark International Airport schedules, prices and sell bus tickets.
Knowledge of various computer programs.
Daily cash out report Field customer questions and issues; when the issue is beyond the representative's knowledge, forward to the appropriate management staff Ensure appropriate actions are taken to resolve customer's issues and concerns.
Maintain a clean and neat working area.
Open and/or close ticket office as needed.
Follow company policies to ensure the safety of customers and co-workers.
Perform other duties as assigned and directed by management.
Required Skills/Abilities: Excellent communication skills with customers and co-workers including listening, being polite, helpful and courteous.
Service-oriented and able to resolve customer issues/concerns.
Reliable and responsible.
Strong attention to detail.
Basic computer skills with the ability to learn new software.
Education and Experience: High school diploma or equivalent.
Customer Service experience Physical Requirements: Extended periods of sitting and standing.
Must be able to lift 15 pounds.
EEO Statement Trans-Bridge Tours, Inc.
is an Equal Opportunity Employer.
Offers of employment are contingent upon passing drug and screening criteria pertaining to the job.