The primary responsibilities of the department manager position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.
The major responsibilities for this position include:
* Ensure each customer receives outstanding service which follows the S.
A.
L.
E.
S process and by mystery shop standards
* Maintain awareness of all promotions and advertisements.
* Execute the daily operational, day-to-day goals and priorities assigned by store management
* Assist in the training and development of peers
* Actively participate in daily huddle meetings
* Uphold merchandising and store cleanliness standards
* Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
* Responsive of safety issues
* Conscious of shoplifting activity
* Aid customers in locating merchandising in store, on acehardware.
com, as well as, processing special orders
* Solicit customers to open an Ace Rewards card
* Answer customers’ questions and provide information on procedures and policies
Minimum RequirementsThe minimum requirements for this position include:\* Some Knowledge of Plumbing and Electrical *Education/Training: High School degree, some college preferred.
Posses a vast product knowledge of hardware related products along with a willingness to learn.
*
* Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers
* Previous experience in a retail environment either in marketing, sales, or back office
* A commitment to service excellence and customer satisfaction
* Solid team player with excellent interpersonal skills
* Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
* Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical RequirementsThe minimum physical requirements for this position include: *Must be able to lift 40 pounds frequently to load and unload customer orders.
*Ability to stand for an extended period of time Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting.
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Expected hours: 37 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* Night shift
Weekly day range:
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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