Customer Engagement Specialist (Automotive BDC)

*Position Overview:* The role of Customer Engagement Specialist (BDC Agent) is a critical component of the growth of our brand.
Individuals shall be responsible for managing daily BDC operations for each assigned partnership.
*Qualifications:* Prospective candidates must have strong experience and training in the following: automotive industry, sales and communication technique, lead conversion strategy: * Previous automotive BDC experience Required * 1+ year of Call Center Experience Required * Must have sales and/or service BDC experience * Previous Professional Experience in Customer Service, Sales Preferred * Articulate, Problem Solver, High-Energy, Strong Presentation Skills * Results Driven, Committed to High-Performance Outcomes * Coachable, Enjoys Working within Team Dynamic * Available to work weekdays / weekends as early as 6am eastern standard Time *Responsibilities & Tasks:* The following is a breakdown of tasks expected to be completed during one’s time in this position.
Performance evaluations to identity future coaching needs are completed on monthly and quarterly basis.
* Consistent Daily Engagement of all Assigned Leads * Schedule Quality Appointments each day * Accurate Data Reporting, Activity Tracking * Strong Representation of our Dealer Partners to Customer Base * Organize all Lead Source, Activity and Records in Partner Data Systems * Generate new Business Opportunities for our Dealer Partners *Department Assignment:* The Customer Engagement Specialist (BDC Agent) is a critical member of ourt team.
This position reports to the Department Director and/or Team Lead shall be expected to work in collaboration with other training team members as well as cross-functional staff.
Job Type: Full-time Pay: $15.
00 - $16.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * Evening shift * Morning shift Weekly day range: * Monday to Friday * Rotating weekends * Weekends as needed Work setting: * Call center * In-person Experience: * Dealership BDC: 1 year (Required) Ability to Relocate: * Emmaus, PA 18049: Relocate before starting work (Required) Work Location: In person