PT Guest Service Associate

* Ensure that each customer receives prompt and courteous service.
* Greet customers, use suggestively sells techniques/skills and thank each customer.
* Comply with Federal mandates and company policy regarding tobacco sales * Operate cash register system, money order machine, lotto terminal and credit card machine within established company guidelines.
* Ensure that fresh coffee is available at all times and maintains pristine conditions in the coffee area.
* Maintain pristine conditions in the fast food area.
* Ensure that all supplies in the coffee and fast food area are stocked (i.
e.
, napkins, cups, straws, lids and condiments).
* Ensure that grocery, cooler and freezer items are fully stocked, cleaned, faced and fronted.
* Ensure that cigarette racks and displays are full.
* Ensure that all trash containers inside and outside are emptied and cleaned as needed.
* Ensure that the exterior store conditions are maintained to enhance curb appeal of the property during all hours of operation.
* Ensure that the restrooms are pristine and stocked with all necessary supplies.
* Perform all tasks in a safe and orderly manner.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
*Behaviors/Skills:* Some of the Behaviors needed to successfully perform this position are: Leadership Behaviors: * *Puts the Customer First *- Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
* *Communicates effectively and candidly *- Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
* *Achieves results through teamwork – *Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
* *Leads through positive influence – *Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
* *Coaches and develops others *- Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
* *Leads change and innovation - *Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
* *Executes with excellence - *Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
* *Provides clear and strategic direction *- Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
* *Safety Awareness *-Identifying and correcting conditions that affect employee safety; upholding safety standards.
Job Specific Skills: * *Contributing to Team Success - *Actively participating as a member of a team to move the team toward the completion of goals.
* *Managing Work (includes Time Management) –*Effectively managing one’s time and resources to ensure that work is completed efficiently.
* *Results Oriented – *Setting high goals for personal and group accomplishment: using measurement methods to monitor progress toward goal attainment: tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
* *Technical/Professional Knowledge, Compliance and Skills *– Achieving a satisfactory level of technical and professional skill or knowledge in position and/or related areas; keeping up with current developments and trends in areas of expertise.
Ensures associates and location comply with laws and regulation applicable to the company.
*Minimum Position Qualifications:* * Willing to participate in training classes conducted by the company.
* People-oriented and able to provide superior customer service.
* Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.
* Must be able to lift up to 35 pounds occasionally and stand and walk for the entire shift.
* Must be available and willing to work weekends and holidays Job Type: Part-time Pay: $12.
00 - $14.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 4 hour shift * 8 hour shift * Evening shift Weekly day range: * Monday to Friday * Weekends as needed Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Required) Shift availability: * Night Shift (Required) Ability to Relocate: * Bethlehem, PA 18017: Relocate before starting work (Required) Work Location: In person