Checkout Coach / Front End Team Lead ensure effective and profitable operations of the Front End department through sales maximization and employee growth.
Checkout Coaches ensure customers receive polite, friendly service; are responsible for scheduling of the department; ensure department is compliant with company standards and all state and federal laws; train and develop department Team Members; and implement and maintain an in-store culture that ensures growth.
The Checkout Coach / Front End Team Lead reports directly to the Assistant Store Manager of Customer Experience and Store Manager.
PRIMARY ROLE:
* Provide exceptional Customer Service
* Product Ordering / Inventory Control
* Writing Schedules / Managing Staff / Training
* Reconcile Invoices and Financials / Financial Comprehension
* Quality Assurance
* Oversees and supervises all Front End cashiers.
* Assists in checkout, clears computers or registers when necessary.
* Resolves all customer disputes or problems.
* Assists in bagging merchandise .
* Opens or closes checkout lanes based on the customer checkout load or lines.
* The team member ensures that all company initiatives are being carried out by the carriers (Donation Requests Programs, Choice Rewards Program, Shrink Initiatives, etc.
)
* Oversees total store floor maintenance program throughout the day and evening hours, parking lot sanitation, and restroom compliance
QUALIFICATIONS:
* Must be authorized to work in the US.
* Must be able to read, write, communicate, and understand in order to complete job duties in a satisfactory manner and to comply with Company policies and safety regulations.
* Must be at least 18 years old
* Ability to lift 10lbs.
to 50lbs.
occasionally
* Knowledge of Front End operations
* Ability to supervise people, including: training and development; resolving workplace issues in a fair and consistent manner; and maintaining positive Associate morale
* Effective interpersonal skills
* Demonstrate the ability and willingness to learn multiple tasks and technical requirements on the job
* Effective communication, customer service, and selling skills
* Ability to bend, kneel, stand, push/pull stock carts and operate a pallet jack for extended periods of time
Job Type: Full-time
Pay: $14.
00 - $18.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Experience:
* Customer service: 1 year (Preferred)
Ability to Relocate:
* Easton, PA 18045: Relocate before starting work (Required)
Work Location: In person
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