Full Disclosure:
We kindly ask that applicants read through this job post and the description in its entirety.
Serious applicants and candidates that are able to fulfill the below stated requirements only.
Summary:
Applicant promotes quality customer service and processes sales and registration transactions.
Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Job Requirements:
Ability to work with children
Ability to work with families in a fast pace environment
Experience with lead follow up and lead generation
Comfortable engaging with leads and cold calling if needed
Comfortable selling the swim program / product
Comfortable with lead conversion and lead tasks
Great phone skills
Professional, kind and patient
Excellent interpersonal communication and organizational skills
Ability to complete tasks on time and on budget
Ability to work collaboratively with colleagues of all ages and backgrounds
Education / Experience:
High school diploma or GED required
Some college or college degree preferred
Two years of previous customer service and/or administrative office experience required
Sales experience required
Intermediate level computer skills required using Word, Excel, Google workspace
Previous Salesforce training preferred
Previous WAVE training preferred
Benefits:
Leadership roles
Competitive pay
Valuable work experience
Increased social opportunities
Future references/referrals
Duties and Responsibilities:
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties.
Supervises private party staff.
Resolves customer concerns/complaints using a professional approach.
Assists members with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
Monitors Snack Shack area and provides guidance to Snack Shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature.
Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents.
Administers first aid when necessary.
Fulfills other duties and responsibilities as assigned by the Employer.
Job Title: Customer Service and Sales Representative
Reports to: General Manger
FLSA Status: Non-Exempt
Certifications and licenses: CPR, First Aid and AED certification preferred.
Each Goldfish Swim School is an independently owned and operated franchise.
The respective Franchisee is the employer at each Goldfish Swim School location.
Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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